Return and Refund Policy

1. Preface

Thank you for choosing Youducar car electronic products! We appreciate your support and trust in our brand.

Our Limited Warranty covers any hardware or firmware defects that occur during the regular use of our products within the Warranty Period. In the event of any defects due to hardware malfunction, Youducar will repair or replace the affected products or parts free of charge, with regular use and maintenance.

Under promotion, Youducar offers different warranty policies. Please check the warranty policy carefully for specific promoted products in the product descriptions.

Note: We are not responsible for products sold by resellers on eBay, Amazon, Aliexpress, or your local reseller. The warranty for these products shall follow the resellers’ own policies. Additionally, free gifts do not come with a warranty.

Please contact us if you need any help:
marketing@youducar.com

2. Product Type and Related Warranty Period

Product Type	Items	Warranty Period
Main Products	a) Head Units; b) Head Unit with Dash Kits;	12 months from the date you receive the item.
Accessories	a) Wiring Harness & CANBus Box; Refiting frame; b) Rear Cameras; Dash cam; DAB; TV turner; TPMS sensors; OBD; 4G Modem; c) other accessories;	6 months from the date you receive the item.
Refurbished Products	a) Head Units; b) Head Unit with Dash Kits;	12 months from the date you receive the item.

3. Other Terms and Conditions (Returns and Refunds)

If you experience any malfunctions during the warranty period, please contact our customer service for assistance before applying for returns or refunds. We will work with you and figure out the best possible solution based on your particular situation. (Customer service: marketing@youducar.com)

After-sales Policy (Non-product issue)

Category	Product List	Time Limit	Action	Status	Rule Description
Main Products	Head Units, Head Units with Dash Kits, Dash cam	0-14 days	Exchange	Not installed	Exchange for a New Same-Product. Buyer needs to pay for the shipping fee of backward and forward.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	0-14 days	Exchange	Installed	Exchange for a New Different Product. Buyer needs to pay for the shipping fee of backward and forward. Plus to pay the price difference of the new product compared with the original ordered product.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	0-14 days	Refund	Not installed	We'll charge 20% depreciation expense of order amount because we can no longer sell the devices as brand new products. We will arrange a refund for you after deducting the original shipping charges and a 20% depreciation expense.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	0-14 days	Refund	Installed	Not supported
Accessories	Rear Cameras, DVR, Wiring Harness & CANBus Box, TPMS sensors, DAB, 4G Modem, TV turner, Refitting frame, OBD, other accessories	0-14 days	Exchange	Not installed	Exchange for a new Accessory. Buyer needs to pay for the shipping fee of backward and forward.
Accessories	Above accessories	0-14 days	Exchange	Installed	Not supported
Accessories	Above accessories	0-14 days	Refund	Not installed	We'll charge 50% depreciation expense of order amount because we can no longer sell the accessories as brand new ones. We will arrange a refund for you after deducting the original shipping charges and the 50% depreciation expense.
Accessories	Above accessories	0-14 days	Refund	Installed	Not supported

Note:
1. Warranty time starts from the date you receive the parcel.
2. Products must be returned in their original condition. We reserve the right to refuse the returned items if you have opened and installed them or they are not in a resalable condition when returned.

Quality-related Issue Policy

Category	Product List	Time Limit	Action	Rule Description
Main Products	Head Units, Head Units with Dash Kits, Dash cam	0-30 days	Exchange	Buyer must return the product as instructed firstly, then seller will resend the replacement after the quality check. Seller covers the round-trip freight fee.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	0-30 days	Refund	Buyer must return the product as instructed firstly. Full refund will be made via original payment method after the quality check.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	30-60 days	Exchange	Buyer must return the product as instructed firstly, then seller will resend the replacement after the quality check. Buyer covers the return freight fee.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	30-60 days	Refund	Buyer must return the product as instructed firstly. Full refund will be made via original payment method after the quality check. Buyer covers the return freight fee.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	60-180 days	Exchange	Buyer must return the product as instructed firstly, and pay the trade-in costs accordingly. Then seller will resend the replacement after the quality check. Buyer covers the round-trip freight fee.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	60-180 days	Re-order	Buyer returns the old item and gets a special discount for new order.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	60-180 days	Depreciation Refund	Buyer must return the product as instructed firstly. Partial refund will be made via original payment method after the quality check. Buyer covers the return freight fee.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	60-180 days	Repair	Buyer sends the product to China repair center, and covers this one way freight fee and the related taxes. Technician will send back the item once the repair is completed.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	180 days-1 year	Re-order	Buyer gets a special discount for new order.
Main Products	Head Units, Head Units with Dash Kits, Dash cam	180 days-1 year	Repair	Buyer sends the product to China repair center, and covers the repair cost, the round-trip freight fee and the related taxes. Technician will send back the item once the repair is completed.
Accessories	Rear Cameras, DVR, Wiring Harness & CANBus Box, TPMS sensors, DAB, 4G Modem, TV turner, Refitting frame, OBD, other accessories	0-30 days	Exchange	Resend a brand new item without returning the defective one. Buyer is responsible for the resend shipping fee. In some cases partial payment is required for the new product.
Accessories	Above accessories	0-30 days	Refund	Offer refund without return based on the accessory damage extent.
Accessories	Above accessories	30-180 days	Exchange	Resend a brand new item without returning the defective one. Buyer is responsible for the resend shipping fee. In some cases partial payment is required for the new product.
Accessories	Above accessories	30-180 days	Refund	Partial refund. We will calculate the amount of partial refund based on the damage extent.

Note:
Please rest assured that we are here to assist you with any product issues you may encounter. In order to best address your concerns, we kindly ask that you cooperate with us during the product checking process. This may include providing information such as updating the device, providing details on your car model and model year, and sharing pictures of your car dash and factory car radio plug, among other things. Please note that a refusal to cooperate may affect your warranty. Additionally, please be aware that manually updating the version without first consulting our customer support team may violate our warranty policy and potentially damage the item. Thank you for your cooperation.

4. Additional Terms

Please inspect the condition of your parcel carefully before signing for it. If you receive a damaged product or an incorrect package, please do not use it. Instead, please make a note of the issue on the carrier's delivery bill, including the product SKU, and take photos as evidence. Please then contact us within 5 days to report the issue so that we can assist you with a resolution.

Upon receiving your package, please ensure that all items included in the package are present and accounted for. If you find that there are any missing accessories, please contact us within 14 days so that we can assist you with a resolution.

Please contact us prior to returning the item so that we can provide you with the necessary information for the return process, including the designated return address. The return address will be provided upon approval of your return request. If you return the product without contacting us first, we reserve the right to reject the parcel and send it back to you at your own expense.

If you find that your product is faulty after installation, please do not remove it. Instead, please take a video or photos as evidence and then contact us within 5 days so that we can assist you with a resolution.

We're not responsible for the cost of installation, uninstallation and tax. Products shipped from UK and US warehouse do not need to pay tax.

We strongly recommend that customers seek professional assistance before installing our products. Please note that we are not responsible for product defects caused by improper installation and use.

Please note that we are not responsible for any head unit that has already been installed on a used car prior to your purchase. However, we will offer free technical support to the best of our ability.

Please be advised that we reserve the right of final interpretation.

EU Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, please contact us at marketing@youducar.com before the 14-day withdrawal period expires. Upon approval of your withdrawal request, the designated return address will be provided. You must return the goods to the designated address no later than 14 days from the date you communicated your withdrawal. The direct cost of returning the goods shall be borne by you unless otherwise agreed.

We will reimburse all payments received, including standard delivery costs, no later than 14 days from the day we receive the returned goods, using the same payment method as your original transaction.

Returned items must be unused, undamaged, and in their original packaging. The right of withdrawal does not apply to goods made to your specifications or clearly personalized items.