Refund Policy

Normally, our refund policy lasts until 30 days after receiving the product. This refund policy will come into effect when completing your order. If your request for a refund exceeds the time stated in the refund policy, we will not offer you any refund or exchange, except in special cases.

 

To complete your refund, we require a receipt or proof of your order. If your products are not purchased from youducar.com, but purchased through other channels, we will not handle the refund for you according to our policy. And in this circumstance, you will need to go to your seller for after-sales service. Please do not return your purchase to the manufacturer directly.

 

▸ Refund Policy

We hope you're delighted with your order. We understand that sometimes you would like a refund. As long as an item fits the requirements in this policy, we will offer the service for you.

Depending on the order status, you can contact us through the method below:

 

1. Your package hasn't been shipped:

In this circumstance, please email us to cancel your order at marketing@youducar.com within 12 hours.

Through this way, you will get the total amount you paid. Please remember not to open a chargeback, because in that case your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund.

 

2. Your package is on the way:

In this circumstance, you should email us to intercept your package at marketing@youducar.com as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of intercepting the package.

 

3. Your package has been received:

· Whether the package has been opened or not, you are responsible for all return shipping costs.

· Between 10 to 30 calendar days after receiving a product, if the product has no manufacturing defect, you will need to provide the original receipt and pay a service fee for the refund.

Package Status

Product Category

Service fee*

Unopened

Machine

10%

Unopened

Accessory

5%

Opened, Unused

Machine

20%

Opened, Unused

Accessory

10%

Opened, Used

Machine

30%

Opened, Used

Accessory

15%

Note:

· The percentage of the service fee will be calculated based on the total price of the order, including tax and shipping costs.
· The service fee does not include the return shipping fee.
If your request is approved in accordance with our policy, your refund will be processed.

 

PS: The percentage of the service fee mentioned above is based on the total price of the goods.

 

4. Non-refundable situations:

· The product was purchased through non-https://youducar.com/ channels.
· Purchased materials cannot be returned. 

· Products damaged due to unavoidable factors, such as fire, flood and other force majeure.

· Exchanging products that have been received is not allowed in normal situations.

· Machines and accessories after 30 days of shipment or used more than 30 times are no longer eligible for return.

· All products, packages, and materials must be intact. Please keep the original packing box in case you need to send back the products, otherwise it might impact the progress of the return. Packages with damage cannot be returned.

 

▸ Refund Method

To return your product, please email us to get the shipping address, and we will provide you with a return address. Except for quality problems, you will have to pay for your own shipping costs of returning the item. Return shipping costs are non-refundable. Depending on where you live, it may take different amounts of time for your returned product to reach our designated return address. We will also ask you to update the tracking number of the return package by email so that we can obtain the logistics information of the return package.

 

▸ Refund Arrival Time

After we receive the returned products and inspect them, we will process the refund and send you the relevant proof by email, which usually takes 3-5 business days to process. All refunds are in US dollars. When the refund will reach your account also depends on the efficiency of your paying bank. If you haven't received your refund for a long time after we process your refund, please check with your paying bank.

 

Note:

· If there are special circumstances, please email marketing@youducar.com for help.

· In no event shall Youducar be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use Youducar's products.

 

· This after-sales policy may vary according to local laws and regulations, and Youducar reserves the right to interpret and modify this refund policy at any time at its sole discretion.